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Measuring the Satisfaction of Library Users: the Application of SERVQUAL Model / Merenje zadovoljstva korisnika biblioteka: primena SERVQUAL modela
(Beograd : Bibliotekarsko društvo SrbijeBelgrade : Serbian Library Association, 2017)
In this paper we present our research on satisfaction of undergraduate and graduate students at the University Library “Svetozar Marković”, regarding the quality of library services using the SERVQUAL model. It is based ...