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Use of SERVQUAL model in the measurement of the satisfaction of the users of the University Library "Svetozar Marković" / Primena SERVQUAL modela u merenju zadovoljstva korisnika Univerzitetske biblioteke „Svetozar Marković"
(Beograd : Bibliotekarsko društvo Srbije, 2016)
ln this pa per we present our research on the satisfaction of the undergraduate and graduate students of the University Library "Svetozar Marković”, regarding the quality of the library services. lt is based on one of the ...